What exactly is Send That Van?
Send That Van connects people who want something delivered with someone who can actually do the delivering. It can be anything, from a document, to a package, to something as big as a Boat and even a horse! You have 2 options when you sign up for a free account: you can register as someone who wants something sent, or as the person who is willing to deliver. If you are planning on travelling somewhere this weekend, why not deliver a package on the way to help pay for your fuel?

Can I really save money by sending packages through Send That Van?
Yes, you could save a lot of money! We’ve had numerous examples of members using our site and making huge savings. Because we try to connect shipments with drivers who are going somewhere anyway you can save up to 75% or more. You can move pets, furniture, refrigerators, vehicles, and even entire apartments on Send That Van and helped people save a lot of money. But don’t take our word for it, list a shipment for free, with no obligation, and start receiving quotes within minutes. That’s right, Send That Van is free to use. Don’t waste the rest of the day calling moving companies only to receive inflated quotes, list a shipment on Send That Van and let some of the thousands of registered drivers BID on your job. Because everyone is bidding to win your shipment, the prices are driven down…WAY down.

Could I actually make money by using Send That Van?
Absolutely! If you plan on driving somewhere, why not take someone’s box along in your truck/vehicle? At the very least, you’ll end up with some money to put toward your fuel expense! The more things you take along with you and drop off along your route, the more money you’ll make.

Who can join Send That Van?
Anyone can join Send That Van! You might be someone who makes occasional trips between certain towns and cities and just want to help pay for fuel. Or, you could sign up just for your summer road trip to see if there are any deliveries needed along the way, and help pay for your vacation! If you travel on an occasional basis, Send That Van could become a supplement to your income.

As a driver, how do I get paid?
After the shipper and the transporter both agree to the contract (the driver has placed a bid, and the shipper has accepted that bid) then both parties become bound by Send That Van contracts to live up to their side of the agreement. This means that, as long as the transporter delivers as promised, then they are contractually bound to be paid for the job. Send That Van mediate the transaction, and drivers will be paid once the delivery has been completed via PayPal or BAC’s payment (UK only). Unlike other companies we will deal with every single transaction from start to finish making sure every transaction has been dealt with safely and securely.

Why should I trust a stranger to deliver my packages?
For a long time, the internet has been connecting people who don’t know one another to enter into business transactions together. Most of the time, these transactions are successful and no one gets scammed. However, most people appreciate some type of security feature needs to be in place. To this end, Send That Van has the following safety measures in place:

1. All drivers must become a Verified member. When a driver does this we perform a name and address verification on that driver, in addition to a background check. Each drive is rated 1-5 stars, the more stars they obtained the move verified documents they have submitted.

2. We have incorporated a feedback system so you can see how many successful transactions our members have made in the past.

3. We hold all the funds (depending on payment options) until your goods have been delivered and you are 100% satisfied with the service. If you leave positive feedback then Transporter gets paid or if you’re unhappy you can file a dispute and we will deal with the investigation. Taking away the hassle from you.

How does the feedback system work?
Both members (shipper and transporter) will be able to leave feedback about each other. The driver will leave feedback based on whether the Shipper was pleasant to work with, and the client can also leave feedback about the transporter based on whether he/she picked up and delivered the package on time and in good condition. To leave feedback, you will rate the interaction on a scale from 1-10, and you also have the option of leaving comments.

Ok, I like the sound of this…so what do I do now?
Sign up for your free account! When you join you will be presented with a simple-to-use navigation panel that will let you:

  1. List shipments for free which other members can bid on.
  2. 2. Let us know what routes you are willing to drive if you want to be the driver (if you qualify for this service).

What do I do as a Transporter?
First, you will need to register as a transporter. Then you fill in your profile. Once you have done this you free to view listings that you might want to make an offer on. Then all you have to do is wait for your offer to be accepted, however if you are out bid then you will be notified by email and then you can review your offer if you are willing to lower your price.

What do I do as a Shipper? (The ‘Shipper’ is actually the person who needs something shipped)
When you need something delivered, simply request a quote for free. Fill in the required fields, which include what you need delivered, the starting and destination zip/postal codes. You will be alerted by email when a transporter has been made an offer, or you can login to Send That Van to view your Offers. If you are satisfied with the transporters feedback rating and comments, then you will notify them of your acceptance by clicking on the accept button next to your listing. The contract is now closed to bidding from other transporters. If multiple transporters expressed interest in your contract, you will see each of them next to your listing’s and you can choose amongst them by considering things like their feedback ratings, or the size of their vehicle.

What happens after the Shipper accepts a Transporter?
Now you will both have access to each other’s email addresses and contact numbers. The Transporter should contact the Shipper to arrange a time for pickup before the contract needs to be delivered. At this point, the Shipper will provide the Transporter with an exact address for pickup. The pickup location can be a neutral location to keep the Shippers home or work address private, if he/she prefers. The shipment can also be delivered to a neutral location if desired, to protect the privacy of anyone receiving the package.

How can a Transporter prove he/she delivered an item?
The Contract Details page, contains all the information the Transporter will need to deliver the package (pickup address, delivery address, contact number, etc). At the bottom of this page, you will see signature on pickup and signature on delivery. We strongly advise the Transporter and Shipper to print out the Contract Details page, and make sure he/she obtains signatures upon both delivery and pickup and shipper obtains signature upon collection, to aid in any disputes that could possibly arise.

How is payment handled?
Once an offer has been accepted, payment must be made by the shipper to Send That Van. Payment can be with credit or debit card and PayPal. Anyone with a checking account can join PayPal and the sign up is very straightforward. As a member of PayPal you can request payment from anyone with an email address, and that person can pay you with a credit card.

Can I be both Shipper and Transporter?
Yes any one can be a shipper and transporter.

I have signed up, but I haven’t received any notifications…what’s going on?
Send That Van is a new service. As the number of users grows, so will the number of contracts offered and the number of available Transporters to deliver packages. Encourage your friends and family across the globe to participate!

How can I contact you if I have questions or problems?
Email info@sendthatvan.co.uk with any questions or concerns.